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SHIPPING POLICY

SHIPPING POLICY

After an order is placed and your payment is verified, it may take up to 36 hours to process and have your order dispatched. All orders made on the weekend will be shipped out on the next business day.

 

USA SHIPPING

We provide free shipping across the United States to all orders $299 and above. All orders made to be delivered faster than the standard time may incur additional costs. All orders come with a UPS tracking.  

  • Standard:  2 - 4 Business days
  • Express: 1 - 2 Business Days 

If your order is lost or damage on delivery, please file a claim with UPS using this link. https://www.ups.com/us/en/support/file-a-claim.page  Duku & Co. holds zero responsibility for orders that have been damaged on delivery and items that have been lost while delivered. 

If you require add-on shipping services such as a "Signature Required" please contact us at info@dukuandco.com before placing your order, or include it in the "Ask a Question" section when placing your order.     

 

CANADA AND MEXICO SHIPPING

For all orders to Canada and Mexico, we provide free shipping for all orders, $399 and above. Orders made to be delivered faster than the standard time may incur additional costs at checkout. Your local government may also charge VAT and/or customs duties. 
  • Standard: 4 - 6 Business Days
  • Expedited: 2 - 4 Business Days

 

EUROPEAN SHIPPING

For international orders to the EU, we provide free shipping for all orders, $499 and above. Orders made to be delivered faster than the standard time may incur additional costs at checkout. Your local government may also charge VAT and/or customs duties. 

  • Standard: 6 - 10 Business Days 
  • Expedited: 3 - 4 Business Days 

 

REST OF WORLD

For all international orders not including the EU, we provide free shipping for all orders, $699 and above. Your local government may also charge VAT and/or customs duties.

  • Standard: 6 - 18 Business Days  

 

COUNTRIES WE DO NOT SHIP TO

As we continue to expand our territory, more countries will be added to our reach:

Afghanistan, Algeria, Angola, Anguilla, Antigua & Barbuda, Argentina, Aruba, Ascension Island, Azerbaijan, Bahrain, Bangladesh, Belize, Benin, Bhutan, Bolivia, Botswana, Brazil, British Indian Ocean Territory, Brunei, Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde, Caribbean Netherlands, Central African Republic, Chad, Chile, Christmas Island, Cocos (Keeling) Islands, Colombia, Comoros, Congo - Brazzaville, Congo - Kinshasa, Cook Islands, Curaçao, Côte d’Ivoire, Djibouti, Dominica, Ecuador, Egypt, Equatorial Guinea, Eritrea, Eswatini, Ethiopia, Falkland Islands, Fiji, French Guiana, French Polynesia, Gabon, Gambia, Grenada, Guinea, Guinea-Bissau, Guyana, Hong Kong SAR, Indonesia, Iraq, Israel, Jordan, Kazakhstan, Kenya, Kiribati, Kuwait, Kyrgyzstan, Laos, Lebanon, Lesotho, Libya, Macao SAR, Madagascar, Malawi, Malaysia, Maldives, Mali, Martinique, Mauritania, Mauritius, Mongolia, Montserrat, Mozambique, Myanmar (Burma), Namibia, Nauru, Nepal, New Caledonia, Niger, Niue, Norfolk Island, Oman, Pakistan, Palestinian Territories, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Pitcairn Islands, Qatar, Russia, Rwanda, Samoa, São Tomé & Príncipe, Senegal, Seychelles, Sierra Leone, Singapore, Sint Maarten, Solomon Islands, Somalia, South Sudan, Sri Lanka, St. Barthélemy, St. Helena, St. Kitts & Nevis, St. Lucia, St. Martin, St. Pierre & Miquelon, St. Vincent & Grenadines, Sudan, Suriname, Taiwan, Tajikistan, Tanzania, Thailand, Timor-Leste, Togo, Tokelau, Tonga, Tristan da Cunha, Tunisia, Turkmenistan, Tuvalu, Uganda, Uruguay, Uzbekistan, Vanuatu, Venezuela, Vietnam, Wallis & Futuna, Western Sahara, Yemen, Zambia, Zimbabwe
 
Please take note: Depending on your delivery location, orders to countries outside of the United States of America may be subject to VAT, import taxes, and other fees charged by your local customs authority and/or postal courier. Please note that any VAT, import taxes, or other fees are incurred from your customs office/government and not Duku & Co..Duku & Co. will not be responsible for paying Custom fees for your product. Customs processing varies in each country so if you have any questions regarding your product and taxes, please reach out to your local customs office. Also, if you're eager to know an estimated amount you may pay for custom fees, please contact us at info@dukuandco.com 

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