Returns
Our policy lasts 20 days post-purchase of your item. Duku & Co. will not be responsible for offering you a refund or exchange after 20 days of your purchase,
Duku & Co will refund the full value of any products purchased, provided the following conditions are met:
1) Product(s) is returned within 20 days of receipt of your order.
2) Items are returned to us in a resalable condition, unless faulty. All labels and packaging should be intact. This means
Customers have the right to return the order within 30 days of receiving the order. The right applies only in the case that the product and its original packaging can be returned in the same condition as when received. (explained above) . If customers use their right to send back an order, they should contact Duku & Co. in order to get the required information needed for the return. Please note, that Duku & Co. will not be responsible for paying the return shipping. (Only on specific instances reviewed by Duku & Co.) If an item is damaged during transport, Duku & Co should be contacted within 30 days for information about compensation.
Several types of goods are exempt from being returned. Items such as magazines and gift cards cannot be returned.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@dukuandco.com.
Exchanges (if applicable)
We only replace items if they are defective or damaged in accordance with our return instructions above. If you need to exchange it for the same item, send us an email at info@dukuandco.com and send your item to: DUKUCO, LLC, 5450 Wissahickon Ave, APT 1146B, Philadelphia PA 19144, United States.
Shipping
To return your product, you should mail your product to: DUKUCO, LLC, 5450 Wissahickon Ave, APT 1146B, Philadelphia PA 19144, United States
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
