RETURNS & REFUND POLICY
You may return your item within 20 days of receipt. Any other item returned after 20 days of receipt will not be accepted.
Duku & Co will refund the full value of any products purchased, provided the following conditions are met:
1) Product(s) is returned within 20 days of receipt of your order.
2) Items are returned to us in a resalable condition, unless faulty.
The right applies only in the case that the product and its original packaging can be returned in the same condition as when received. If customers use their right to send back an order, they should contact Duku & Co. in order to get the required information needed for the return. If an item is damaged during transport, Duku & Co should be contacted within 20 days of receiving the product for information about compensation.
Several types of goods are exempt from being returned. Items such as magazines, customized items and gift cards cannot be returned.
To complete your return, we require a receipt or proof of purchase.
DAMAGES AND ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so we can evaluate the issue and make it right.
REFUNDS (IF APPLICABLE)
Once your return is received and inspected, Duku & Co. will send an email to the customer that the product has been received. Duku & Co. will also notify the customer of the approval or rejection of the refund.
If the customer is approved, then the refund will be processed, and a credit will automatically be applied to the credit card or original method of payment, within 5-8 business days.
LATE OR MISSING REFUNDS (IF APPLICABLE)
If you haven’t received a refund yet, check with your bank and/or contact your credit card company, it may take some time before your refund is officially posted.
If you’ve done all of this and you still have not received your refund, please contact us at email@example.com.
EXCHANGES (IF APPLICABLE)
We only replace items if they are defective or damaged in accordance with our return instructions above. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org
All returns within the 20-day window are free and costs will be covered by Duku & Co. A return label will be issued from the Duku & Co. and sent over to the customer.