All orders are accompanied with with a UPS tracking number. Orders take up to 36 hours before being dispatched to the carrier. After, UPS will handle your package and delivery information could be found through your tracking number
We take up to 36 hours to have your order shipped if you're using a Standard/Free Shipping Option. However, Next Day delivery takes priority and is usually shipped same day as long as the order is made before 3pm EST.
Once your return is received and inspected, Duku & Co. will send an email to the customer that the product has been received. Duku & Co. will also notify the customer of the approval or rejection of the refund.
If the customer is approved, then the refund will be processed, and a credit will automatically be applied to the credit card or original method of payment, within 5-8 business days.
We've created a partnership with the very best manufacturers in Italy, Switzerland, Japan, USA and China to support our brand and manufacturing process. These manufacturers have been around for over 20 years, so their expertise is unparalleled. However, we take 100% control over our designing in Philadelphia, United States.
We will issue the return label and send it over to you via email for a return.
But if you insist on purchasing a label
Here's the address
Attn: Duku & Co. Returns
417 Mercy Street
Philadelphia PA 19148
Never miss our updates about new arrivals and special offers