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Frequently asked questions

Where is my Order?
All orders are accompanied with with a UPS tracking number. Orders take up to 36 hours before being dispatched to the carrier. After, UPS will handle your package and delivery information could be found through your tracking number
How long does it take to have my Order Shipped?
We take up to 36 hours to have your order shipped if you're using a Standard/Free Shipping Option. However, Next Day delivery takes priority and is usually shipped same day as long as the order is made before 3pm EST.
Do you have a a physical location?
No, we currently do not have a physical location for our company and 100% online.
Can you confirm you have received my return?
During our communication process with you, we'll confirm through email when your product has been received, as well as any evaluation to determine your return and refund.
How long does it usually take before I get a refund?
Once your return is received and inspected, Duku & Co. will send an email to the customer that the product has been received. Duku & Co. will also notify the customer of the approval or rejection of the refund. If the customer is approved, then the refund will be processed, and a credit will automatically be applied to the credit card or original method of payment, within 5-8 business days.
There's something wrong with my watch, how can I return it?
If you're still within the 20-day return window, it's possible to still have your product returned. Please contact us regarding your product to have an evaluation regarding a potential return.
Can you adjust my watch strap?
We currently do not adjust watch straps on links. But if there's a special occasion needed please reach out to us prior to ordering and then we'll confirm details.
Where are your products made?
We've created a partnership with the very best manufacturers in Italy, Switzerland, Japan, USA and China to support our brand and manufacturing process. These manufacturers have been around for over 20 years, so their expertise is unparalleled. However, we take 100% control over our designing in Philadelphia, United States.
Where can I send my return package?
We will issue the return label and send it over to you via email for a return. But if you insist on purchasing a label Here's the address
Attn: Duku & Co. Returns
417 Mercy Street
Philadelphia PA 19148

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